Privacy Notice

1. Who We Are

Managed Automotive Repair Network Ltd trading as Collision Experts is a trusted autobody crash repair business providing high-quality services to a wide range of customers, including trade professionals, the public, and insurance companies.

We specialise in repairing vehicles that have sustained collision damage, offering expert craftsmanship and attention to detail. Our skilled team is equipped to handle everything from minor dents and scratches to major structural repairs.

We also provide a wide range of automotive glass services for new and old cars, vans, and trucks, including ADAS calibration. We understand the importance of restoring your vehicle to its pre-accident condition while ensuring safety and functionality.

Our registered address is:

Managed Automotive Repair Network Ltd trading as Collision Experts
17a Mullaghboy Industrial Estate,
Navan,
Co Meath,
Ireland.

If you have any concerns about how your data is processed, you can contact us at DPO@collisionexperts.ie or write to us at our registered address.

2. Why We Collect Data

Collision Experts (“we” or “us”) collects, uses and shares personal data in connection with our vehicle repair services, insurance claims handling, and website. This includes data provided by customers, claimants, website visitors, and data received from insurers or other third parties involved in a claim.

By ‘personal data’ we mean any information that identifies you or could be used to identify you, including your name, contact details and vehicle information.

This notice explains how and why we collect your data, who we share it with, how long we keep it, and what rights you have. Please read it carefully. If you use our services or our website, this notice applies to you.

3. Information We May Collect About You and How We Collect It

We may collect and process the following information about you:

Name and contact information.
Vehicle details, including registration number and VIN.
Details of vehicle damage, repair requirements and photographs.
Payment and billing information.
Correspondence and records of communications with us.
Information submitted through our website contact form.

4. What We Do With Your Information

We use the information we hold about you in the following ways:

To provide vehicle repair services to you.
To carry out windscreen repair/replacement and ADAS calibration services.
To respond to enquiries submitted through our website.
To comply with our legal and regulatory requirements.

5. Marketing

We may use your personal data to let you know about our services that we believe may be of interest to you.

We may contact you by email, post or telephone. In all cases we will respect your preferences for how you would like us to manage marketing contact with you.
We will obtain your consent before sending marketing materials, or where there has been a recent transaction and you have been given an opportunity to opt out.
You can ask us to stop direct marketing at any time by contacting us at DPO@collisionexperts.ie.
If you receive email marketing from us, you can unsubscribe by using the “unsubscribe” link in any marketing email we send.

6. The Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

Contract

When you engage us to carry out a repair or service, we process your data as necessary to fulfil that contract with you.

Legal Obligation

We may be required to retain certain records under Irish and EU law, including financial and tax records.

Legitimate Interests

We may process your data where we have a legitimate business interest in doing so, such as managing insurance claims, responding to enquiries, maintaining our records, and sending marketing to existing customers. We balance our interests against your rights before relying on this basis.

Consent

Where you have consented to the processing of your data, for example for marketing purposes, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

Where a claim involves personal injury information, which is special category data under GDPR, we process such data on the basis of Article 9(2)(f) GDPR. This means processing is necessary for the establishment, exercise or defence of legal claims.

7. How We Store Your Data

We securely store your data within the EEA and apply appropriate technical and organisational security measures, including access controls, encrypted transmissions where applicable, and contractual obligations on any third parties who process data on our behalf.

We keep your data for as long as is necessary for the purpose for which it was collected and in line with any applicable legal requirements.

8. Disclosure of Your Information

We may share your personal data with the following:

Your insurer, loss adjuster or third-party insurer in connection with a claim.
Approved repairer networks through which your repair has been referred.
Solicitors or claims management companies acting on a claim.
An Garda Síochána or other regulatory or legal authorities, where required by law.

In the event of a merger, acquisition or sale of our business, your personal data may be transferred to the relevant third party as part of that transaction. We will ensure that data protection obligations are maintained.

We do not sell your personal data. We do not share your data with marketing partners without your consent.

9. Data Breaches

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Data Protection Commission within 72 hours of becoming aware of the breach, as required under GDPR. Where a breach is likely to result in a high risk to you personally, we will also contact you directly.

10. Cookies

Our website uses cookies. A separate Cookies Notice is published at collisionexperts.ie/cookies/ and explains which cookies we use, their purpose and how to manage your preferences. Non-essential cookies are only placed with your consent.

11. Children’s Data

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us and we will delete the data promptly.

12. Your Rights Under GDPR

You have the following rights in relation to your personal data:

The right to access — you may request a copy of the personal data we hold about you.
The right to rectification — you may ask us to correct inaccurate or incomplete data.
The right to erasure — you may ask us to delete your data where there is no longer a lawful basis for keeping it.
The right to restrict processing — you may ask us to pause processing in certain circumstances.
The right to data portability — you may request your data in a structured, machine-readable format where processing is based on consent or contract.
The right to object — you may object to processing based on legitimate interests, including direct marketing.
The right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, please contact us at DPO@collisionexperts.ie. We will respond within one month. We may ask you to verify your identity before processing your request.

13. Data Protection Officer

If you want to contact the Data Protection Officer, please email DPO@collisionexperts.ie.

14. Complaints

If you have a concern about how we have handled your personal data, please contact us in the first instance and we will do our best to resolve it.

You also have the right to lodge a complaint with the Data Protection Commission, the supervisory authority for data protection in Ireland:

Data Protection Commission
21 Fitzwilliam Square South,
Dublin 2,
D02 RD28

Website: www.dataprotection.ie
Email: info@dataprotection.ie
Tel: 01 765 0100 / 1800 437 737

15. Changes to Our Privacy Notice

Any changes we make to this Privacy Notice will be posted on this page and the date at the top will be revised accordingly. We encourage you to review this notice from time to time.